Yes, all support features are determined based on the support contract or service level agreement (SLA), depending on the customer's support needs or requirements. We are capable of providing support for any timeframes, from a few minutes to a couple of days, depending on the terms of the service agreement. The same applies to any notifications regarding critical errors.
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Get Started
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Account and Portals
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Control Panel
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Media Management
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Portal Settings
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Users and Groups
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Playback
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User Profile
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Single Sign-On (SSO)
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Locations & ECDN
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AWS Deployment Overview
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Concepts
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Content Storage, Transcoding & Delivery
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Desktop Application
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Portal Branding
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Live Streaming
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Studio Space
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Document Processing
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Image Processing
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VIDIZMO Player
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Content Processing
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Security and Compliance
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VIDIZMO Media Types
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Reports
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Digital Rights Management (DRM)
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How-to
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Portal Settings
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Control Panel
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Media Management
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Account and Portals
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User Profile
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Live Streaming
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Users and Groups
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Playback
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Digital Rights Management (DRM)
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Locations & ECDN
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Studio Space
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Live Studio
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Developer Guide
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REST API Reference
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REST API Object Models
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Webhooks Reference Guide
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JavaScript Widgets API Reference
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Install & Configure
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Application Installation
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Deployment Options
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Integrate
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SharePoint
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Zoom
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OneLogin
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Okta
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Azure Active Directory
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Azure Media Indexer
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Provisioning via SCIM
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ForgeRock
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Single Sign-On (SSO) using Social Networking Sites
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Google Analytics
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Woopra
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Rev Transcription
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FreshDesk
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Active Directory Federation Service
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SAML-P
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VIDIZMO ID Connector
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BlueJeans
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Ping Identity
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AWS Indexer
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Azure Cognitive Services
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MS Teams
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Release Notes
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Release 6.4
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Release 6.5
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Release 6.6
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Release 6.7
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Release 7.0
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Release 7.1
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Release 7.2
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Release 7.3
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Troubleshoot
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Media Embedding
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Setup Wizard
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Playback
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Live Streaming
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Integrations
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Installation & Configuration
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Desktop Application
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Portal Branding
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Frequently Asked Questions
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General
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Media Management
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Integration Options
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Portal Settings
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Deployment Models
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VIDIZMO Internal Checks and Regulations
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Application Architecture
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Downloading
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General Platform Features
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VIDIZMO Licensing Options & Pricing
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User Roles, Permissions & Access
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Video Ingestion, Upload, Streaming and Encoding/ Transcoding
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Single Sign-On
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Analytics & Reporting
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Live Streaming/Webcasting
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Metadata, Search, Indexing, Tagging & Bulk Upload
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Mobile and HTML5 Playback
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Security
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Transcription & Closed Captioning
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Video Infrastructure Requirements
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Customizations
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Monetization/ Content Selling
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VIDIZMO Application Updates & Modifications
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POC/ Pilot Program & Trial Environment
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Maintenance, Support & System Monitoring
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HTML5 Support & Compatibility
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Training & Support
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Documentation
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Private Tunnel Network
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Pricing
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Digital Evidence Management
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Digital Evidence Workflow
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Evidence Submission
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Evidence Handling
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Evidence Organization
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Evidence Disposition
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Evidence Analysis
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Evidence Security
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Deploy VIDIZMO
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Deployment Guides
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VIDIZMO Incident Response Center
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Incident Reports
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What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes/ 4-24 hour/ within 2-5 days? What is the response time to critical error requests?
VIDIZMO
09/14/2020
V
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