Frequently Asked Questions
General
- How To Submit Support Ticket
- What is VIDIZMO?
- How do I get started with VIDIZMO?
- How do I Purchase VIDIZMO Trial Account?
- How do I Give Feedback on VIDIZMO Trial Account?
- What is included in the Free Trial?
- What is covered in a Paid Pilot Program?
- How do I cancel/ delete or disable VIDIZMO Trial account?
- Can I try VIDIZMO integration options during the Free Trial period?
- How can I continue using VIDIZMO products if my Free Trial has expired?
- Do I need to download and install any software during the Free Trial account?
- What are Terms of Subscription Service Agreement?
- What type of customer support is offered by VIDIZMO?
Application Architecture
- Does there need to be a separate application server and database server?
- How many production databases are required by your system?
- What database platforms does your system support (include versions)?
- Indicate the number and frequency of release updates to the software over the last three years.
- Can your video system be deployed to multiple production servers and load balanced?
- Is a separate reporting server usually used for generating reports?
- Can user directly connect to the database and query it?
- What is the infrastructure of the system for redundancy and backups in VIDIZMO?
Analytics & Reporting
- What type of video/ media content analytics can be provided by VIDIZMO?
- What are VIDIZMO's analytics and reporting capabilities?
- Does VIDIZMO provide specific content analytics such as number of views, average viewing duration, percentage of video viewed, video file size, etc.?
- Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
- Does VIDIZMO have the ability to monitor usage statistics?
- Can analytics show trends or consumption of space/ bandwidth?
- Do you provide TinCan analytics?
- What different types of reporting capabilities are supported by VIDIZMO?
- Do you use a separate reporting server for generating reports?
- Does VIDIZMO capture historical data such as timestamps, user IDs, roles, security changes, etc.?
Customizations
Deployment Models
- Which deployment models are supported by VIDIZMO?
- Briefly describe the conditions required for different deployment models.
- What are the different hosting and support models for VIDIZMO?
- For cloud deployment, what is the most common implementation method utilized by your customers?
- What is the recommended deployment architecture for on-premise installation?
- Can you provide the solution in a SaaS-hosted environment?
- Is our data protected and isolated/ segregated from other customers in a SaaS deployment?
- Please provide details about Microsoft Azure Cloud hosting and security features.
- Is VIDIZMO's hosting facility SAS70 or SOC 1/ 2 Certified?
- Where is VIDIZMO located, inside LAN, DMZ or outside WAN?/ on-premises or in the cloud?
- Can each portal have a separate and unique content storage?
- Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?
- Does VIDIZMO allows organizations to store data within their state borders?
Documentation
- What types of system documentation does customer receive upon subscription?
- Will any custom documentation be developed for on-premise deployment?
- Does VIDIZMO offer built in wizards to guide administrator on difficult tasks?
- How frequently is the documentation updated?
- Do you have documentation on how the network systems are protected so that others cannot compromise the infrastructure?
- Can you provide documentation on your data policies; including storage, retention, archiving, and encryption?
General Platform Features
- Is the video system capable of a publishing approval workflow?
- Does VIDIZMO enable content curation?
- Which browsers (and versions) are supported by your solution?
- Does VIDIZMO support content annotation?
- Does VIDIZMO offer podcasting or vodcasting facility?
- Can you link content from external sources?
- Can VIDIZMO apply access controls?
- Can VIDIZMO be accessed by people with disabilities?
- What are VIDIZMO's DRM capabilities?
- What language localization options are available within VIDIZMO?
- Is there a limit on storage or bandwidth consumption?
- Describe VIDIZMO's storage, backup and recovery features.
- How does VIDIZMO support business advertising?
HTML5 Support & Compatibility
- Is your solution supported by HTML5 browser-based player? Does it require a software/ plug-in installation?
- Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
- Can content be uploaded via mobile devices using HTML5?
- What components are required by the client to access VIDIZMO application?
- Which operating systems are supported by VIDIZMO?
Integration Options
- What are some of the common integration options with VIDIZMO?
- How to enable Anonymous Access to VIDIZMO site in SharePoint
- Does VIDIZMO provide social integration capabilities?
- How does VIDIZMO provide enterprise social integration with SharePoint?
- Does VIDIZMO allow integration with Yammer?
- Does VIDIZMO have the capability to integrate with Active Directory/Single Sign-On solutions?
- Does VIDIZMO integrate with global CDN providers for optimal distribution and streaming of content?
- Is VIDIZMO encoder agnostic or does it have any special requirements around integration with various encoding solutions?
- How does VIDIZMO sync with user's existing CMS like SiteCore, WordPress, Drupal etc.?
- Does VIDIZMO support/offer an API?
- Does VIDIZMO have services exposed, or is it scriptable or pluggable?
- Can VIDIZMO platform be integrated with organization's Internal or existing applications for content access/viewing?
- Does VIDIZMO platform have the ability to integrate with external open content websites (e.g. TED talks, YouTube)?
Live Streaming/Webcasting
- What are the features of VIDIZMO livestream?
- Does VIDIZMO offer Closed Captioning for Live Streams?
- How does VIDIZMO provide livestreaming?
- What is the video quality like for VIDIZMO live streaming sessions?
- Is there any specific bandwidth requirement for live streaming through VIDIZMO?
- Does VIDIZMO support any instant messaging system or chat capability during live streaming sessions?
- How many users can be supported by VIDIZMO in a live streaming scenario?
- Does VIDIZMO have the option to record a video for on-demand viewing later?
- What kind of screen viewing options are available during VIDIZMO live streaming?
- Can VIDIZMO live streaming be used for big events such as town halls?
- Can the user insert a slide presentation or pictures during live recording or video on-demand?
- What sharing options are available through VIDIZMO while streaming a live event?
- Does VIDIZMO offer statistics or insights about the number of people who attended the live stream or the number of people who watch it on-demand later?
Maintenance, Support & System Monitoring
- What is your SLA (Service Level Agreement)? What is frequency, length and schedule of maintenance?
- Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
- What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes/ 4-24 hour/ within 2-5 days? What is the response time to critical error requests?
- Will your company provide a dedicated support team?
- Does your company provide global support?
- Please provide all response time standards to a support and/or security issue.
- Can customers choose to have maintenance/support as an option?
- Are you able to provide quarterly reports outlining service calls made to VIDIZMO?
- Does VIDIZMO contain any self-monitoring and diagnostics features?
- Do you have remote diagnostic capabilities?
- Do you require remote access for diagnostics?
- Are the systems monitored and is user activity logged?
- Can the application be installed as a non-root/admin user? Describe administrative access controls used by the system.