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New Support Ticket
New Support Ticket
Frequently Asked Questions
How To Submit Support Ticket
What is VIDIZMO?
How do I get started with VIDIZMO?
How do I Purchase VIDIZMO Trial Account?
How do I Give Feedback on VIDIZMO Trial Account?
What is included in the Free Trial?
What is covered in a Paid Pilot Program?
How do I cancel/ delete or disable VIDIZMO Trial account?
Can I try VIDIZMO integration options during the Free Trial period?
How can I continue using VIDIZMO products if my Free Trial has expired?
Do I need to download and install any software during the Free Trial account?
What are Terms of Subscription Service Agreement?
What type of customer support is offered by VIDIZMO?
Does there need to be a separate application server and database server?
How many production databases are required by your system?
What database platforms does your system support (include versions)?
Indicate the number and frequency of release updates to the software over the last three years.
Can your video system be deployed to multiple production servers and load balanced?
Is a separate reporting server usually used for generating reports?
Can user directly connect to the database and query it?
What is the infrastructure of the system for redundancy and backups in VIDIZMO?
Analytics & Reporting
What type of video/ media content analytics can be provided by VIDIZMO?
What are VIDIZMO's analytics and reporting capabilities?
Does VIDIZMO provide specific content analytics such as number of views, average viewing duration, percentage of video viewed, video file size, etc.?
Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
Does VIDIZMO have the ability to monitor usage statistics?
Can analytics show trends or consumption of space/ bandwidth?
Do you provide TinCan analytics?
What different types of reporting capabilities are supported by VIDIZMO?
Do you use a separate reporting server for generating reports?
Does VIDIZMO capture historical data such as timestamps, user IDs, roles, security changes, etc.?
How is VIDIZMO customized to fit specific business and IT requirements?
What customizations can be made in terms of branding?
Is the platform customizable?
Can VIDIZMO platform provide UI elements and controls such as sliders, carousels, and tiles?
Can widgets appearance be customized?
Which deployment models are supported by VIDIZMO?
Briefly describe the conditions required for different deployment models.
What are the different hosting and support models for VIDIZMO?
For cloud deployment, what is the most common implementation method utilized by your customers?
What is the recommended deployment architecture for on-premise installation?
Can you provide the solution in a SaaS-hosted environment?
Is our data protected and isolated/ segregated from other customers in a SaaS deployment?
Please provide details about Microsoft Azure Cloud hosting and security features.
Is VIDIZMO's hosting facility SAS70 or SOC 1/ 2 Certified?
Where is VIDIZMO located, inside LAN, DMZ or outside WAN?/ on-premises or in the cloud?
Can each portal have a separate and unique content storage?
Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?
Does VIDIZMO allows organizations to store data within their state borders?
What types of system documentation does customer receive upon subscription?
Will any custom documentation be developed for on-premise deployment?
Does VIDIZMO offer built in wizards to guide administrator on difficult tasks?
How frequently is the documentation updated?
Do you have documentation on how the network systems are protected so that others cannot compromise the infrastructure?
Can you provide documentation on your data policies; including storage, retention, archiving, and encryption?
Does VIDIZMO use progressive download?
Is VIDIZMO capable of restricting user downloading of specific videos?
General Platform Features
Is the video system capable of a publishing approval workflow?
Does VIDIZMO enable content curation?
Which browsers (and versions) are supported by your solution?
Does VIDIZMO support content annotation?
Does VIDIZMO offer podcasting or vodcasting facility?
Can you link content from external sources?
Can VIDIZMO apply access controls?
Can VIDIZMO be accessed by people with disabilities?
What are VIDIZMO's DRM capabilities?
What language localization options are available within VIDIZMO?
Is there a limit on storage or bandwidth consumption?
Describe VIDIZMO's storage, backup and recovery features.
How does VIDIZMO support business advertising?
HTML5 Support & Compatibility
Is your solution supported by HTML5 browser-based player? Does it require a software/ plug-in installation?
Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
Can content be uploaded via mobile devices using HTML5?
What components are required by the client to access VIDIZMO application?
Which operating systems are supported by VIDIZMO?
What are some of the common integration options with VIDIZMO?
How to enable Anonymous Access to VIDIZMO site in SharePoint
Does VIDIZMO provide social integration capabilities?
How does VIDIZMO provide enterprise social integration with SharePoint?
Does VIDIZMO allow integration with Yammer?
Does VIDIZMO have the capability to integrate with Active Directory/Single Sign-On solutions?
Does VIDIZMO integrate with global CDN providers for optimal distribution and streaming of content?
Is VIDIZMO encoder agnostic or does it have any special requirements around integration with various encoding solutions?
How does VIDIZMO sync with user's existing CMS like SiteCore, WordPress, Drupal etc.?
Does VIDIZMO support/offer an API?
Does VIDIZMO have services exposed, or is it scriptable or pluggable?
Can VIDIZMO platform be integrated with organization's Internal or existing applications for content access/viewing?
Does VIDIZMO platform have the ability to integrate with external open content websites (e.g. TED talks, YouTube)?
What are the features of VIDIZMO livestream?
Does VIDIZMO offer Closed Captioning for Live Streams?
How does VIDIZMO provide livestreaming?
What is the video quality like for VIDIZMO live streaming sessions?
Is there any specific bandwidth requirement for live streaming through VIDIZMO?
Does VIDIZMO support any instant messaging system or chat capability during live streaming sessions?
How many users can be supported by VIDIZMO in a live streaming scenario?
Does VIDIZMO have the option to record a video for on-demand viewing later?
What kind of screen viewing options are available during VIDIZMO live streaming?
Can VIDIZMO live streaming be used for big events such as town halls?
Can the user insert a slide presentation or pictures during live recording or video on-demand?
What sharing options are available through VIDIZMO while streaming a live event?
Does VIDIZMO offer statistics or insights about the number of people who attended the live stream or the number of people who watch it on-demand later?
Maintenance, Support & System Monitoring
What is your SLA (Service Level Agreement)? What is frequency, length and schedule of maintenance?
Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes/ 4-24 hour/ within 2-5 days? What is the response time to critical error requests?
Will your company provide a dedicated support team?
Does your company provide global support?
What are the response time standards for handling support and/or security issues?
Can customers choose to have maintenance/support as an option?
Are you able to provide quarterly reports outlining service calls made to VIDIZMO?
Does VIDIZMO contain any self-monitoring and diagnostics features?
Do you have remote diagnostic capabilities?
Do you require remote access for diagnostics?
Are the systems monitored and is user activity logged?
Can the application be installed as a non-root/admin user? Describe administrative access controls used by the system.