VIDIZMO uses full SDLC to develop and test the software before it is released. Typically, VIDIMZO software must go through 3 or more quality assurance cycles before being released. VIDIZMO provides bi-yearly major upgrades and minor patches as required. These updates are released through VIDIZMO internet auto-update service for automatic download and can be either installed automatically or manually after testing in a staging environment. In Shared Cloud Model, maintenance is usually carried out on weekends and/or off-peak hours to avoid any disruptions. In most cases, zero downtime is experienced by our customers. In cases when downtime is expected, we inform our customers prior to making such updates. In a dedicated installation model (cloud or on-premises), the customer may include a staging environment option to test these updates on a staging environment before applying these updates on production.

VIDIZMO releases 3-4 updates every year with new features based on customer feedback. The system can be extended by the customer or VIDIZMO team using API, HTML Widgets, etc. VIDIZMO's vision is to video-enable all existing business systems/line of business applications.

No, VIDIZMO base software maintains compatibility with previous versions and customizations. However, in the case of customizations in the workflow, etc., there may be breaking changes that have to be dealt with separately.

You can check our Release Notes to know about our latest version. 

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VIDIZMO desktop app updates automatically with no IT administrator intervention required. Whenever an update is available, the app will automatically download the update and install it. 

Note: The updates will be installed forcefully, meaning the end-user will not be able to interrupt the updates downloading process. 

Yes, VIDIZMO desktop app works offline. Following are the features that you get in offline mode; 

• Upload media (Audio, Video, Images, documents) 
• Access to the portal content (downloaded by you earlier) 
• Modify the downloaded portal content.

VIDIZMO platform’s historical uptime is 99.9%

VIDIZMO will send out emails to all clients who may get affected, informing them of the status of service and when it will be restored.

At VIDIZMO, a rigorous testing methodology is followed during the software development lifecycle of any new release. The testing methods include using scripted tests for test automation as well as manual testing techniques to ensure maximum coverage of the test. Every new build delivered is taken through multiple stages. 

The testing process includes: 

1. Integrated testing environment: various modules are tested for their compatibility with each other. 
2. Test environment: The testers & QA teams run automated, manual tests on staging environments. At this stage, a replica of production or the last publicly released version is maintained. The testers and QA team than do the final testing before releasing it to production or customers to use. This thorough testing procedure is used before releasing any ‘Update’ to the production or customer environment. 

Moreover, a standard set of test cases is run each time an update installed is on VIDIZMO shared cloud or managed instances within customer’s premises or private cloud deployments. Strict guidelines pertaining to customer’s data followed are that includes performing immediate cleanup in case any data used is to carry out testing. Moreover, no customer data is removed or altered during the testing procedure.

VIDIZMO uses full SDLC to develop and test the software before it is released. Typically, VIDIMZO software must go through three or more quality assurance cycles before being released. VIDIZMO provides bi-yearly major upgrades and minor patches as required. These updates release is through ‘VIDIZMO internet auto-update service’ for automatic download and install can be either automatically or manually after testing in a staging environment. In Shared Cloud Model, maintenance carried out is usually on weekends and/or off-peak hours to avoid any disruptions. In most cases, our customers experience zero downtime. In cases when downtime is expected, we inform our customers prior to making such updates. In a dedicated installation model (cloud or on-premises), the customer may include a staging environment option to test these updates on a staging environment before applying these updates on production. 

VIDIZMO ensures to provide customers with notifications and updates regarding any new system release. An email notification is sent to the user to inform them of any steps or procedures that could be required. A VIDIZMO representative will conduct a second follow-up to determine the best deployment schedule.

Yes, VIDIZMO offers its customers a flexible solution which they can use as per their requirements and preferences. If any update, feature, or option doesn’t fit, VIDIZMO allows its customers to decline it.