Problem

VIDIZMO does not allow more users to be added and will not allow user roles to be modified depending on the license agreement the customer has made.



Cause

VIDIZMO licenses its products based on the number of users. Depending on the package, a number of additional users in particualr role may be allowed into the system depending on the license but if the number of users exceeds the system prompt the the user when they are about the exceed the license limit.



Resolution

VIDIZMO package License needs to be updated. 


1. Steps of Updating:Go to VLMS

2. Search for Tenant ID in license control management

3. Go to management license to renew the license


4. edit the portal such that increase the entity count and then update.

5. Update the changes

6. update over customer software using license activation screen.

Method: 

To change the License Key at any time contact customer support at VIDIZMO.


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